Terms of service
Plain-English terms for using this website, sending an enquiry, using the customer portal, and working with Mcknight Web Development.
Last updated: 21 May 2026
The main points before the detail
This summary is not a replacement for the full terms, but it gives you the important points in a quick, readable way.
Work only starts once what is included, price, timing, and payment terms are agreed in writing.
If a payment is late, fails, or is cancelled, work or support may pause until it is sorted.
After payment, you receive the agreed website deliverables. Reusable tools stay part of our working system unless we agree otherwise.
Public reviews, examples, and results must be real, approved, and clearly explained.
Who these terms apply to
These terms apply to visitors using mckwebdev.com, people submitting enquiries, customer portal users, and customers working with Mcknight Web Development.
“Mcknight Web Development”, “we”, “us”, or “our” means the web design and development service operating this website. You can contact us at hello@mckwebdev.com.
Using this website
You agree not to misuse this website, overload it, submit spam, attempt to access private areas, or copy content, code, designs, or branding in a way that infringes rights.
Enquiries and customer accounts
When you submit an enquiry, a customer account may be created so you can verify your email, track progress, use project chat, and manage project communication.
Which document takes priority
These website terms are the general terms for using the website, portal, enquiry form, and services. If a project has a specific written quote, proposal, invoice, statement of work, portal approval, or signed contract, that project-specific document takes priority where it clearly conflicts with these general terms.
Anything agreed by phone, chat, or informal message should be confirmed in writing before it changes what is included, price, delivery dates, ownership, payment schedule, or support responsibilities.
Quote validity and written approval
Website content, package descriptions, and example project styles are general information only. A project starts only when what is included, price, timing, and payment terms have been agreed in writing.
Unless the quote says otherwise, quotes may be withdrawn or updated if they are not accepted within 14 days, if project details change, or if third-party costs change before work starts.
Customer responsibilities
You may need to provide accurate business information, content, images, brand assets, logins, approvals, and feedback on time. You confirm you have permission to use any supplied content, images, trademarks, fonts, data, or account access.
Change requests and extra work
The agreed work covers the pages, features, revisions, integrations, content support, and launch work listed in writing. Extra pages, new features, major direction changes, rushed work, new integrations, extra revision rounds, or support outside the agreed work may be charged separately.
Delays
If content, access, approvals, or feedback are delayed, project dates may move. We are not responsible for delays caused by missing information, late approvals, or third-party accounts we do not control.
Payments
Payment amounts, startup fees, deposits, instalments, recurring payments, due dates, and late-payment terms should be set out in the relevant quote, invoice, portal record, or written agreement.
Unless agreed otherwise, startup fees and deposits are due before work begins. Recurring payments are due on the agreed schedule. Work, hosting, support, access, or launch may pause if invoices or recurring payments are overdue.
Late payment, failed payments, and suspension
If a payment fails, is missed, is charged back, or remains unpaid, we may send reminders and pause work, hosting, portal access, launch, or support until the account is brought up to date.
For business customers, extra late-payment charges may apply where UK law allows them.
Direct debit cancellation
If your project or service uses direct debit or another recurring payment method, cancelling it does not automatically cancel the contract or remove amounts already owed.
If a direct debit or agreed recurring payment is cancelled during a fixed contract term, unpaid monthly amounts, agreed fees, and reasonable recovery costs may still be owed unless the contract says otherwise.
Content and checks for your website
We can help structure pages and write practical website copy, but you remain responsible for checking that your business content, claims, prices, policies, regulated wording, and legal notices are accurate and lawful for your business.
SEO, performance, and results
We aim to build websites with strong foundations, clear structure, fast loading, and sensible search-engine basics. We cannot guarantee rankings, traffic, enquiries, sales, or third-party platform outcomes because these depend on factors outside our control.
Acceptance and sign-off
You are responsible for reviewing the website, forms, content, links, legal pages, pricing, contact details, and project deliverables before launch or sign-off. If you approve launch, use the delivered work, or do not raise clear written issues within a reasonable review period, the work may be treated as accepted.
Hosting, domains, and third-party services
Websites may use third-party services such as hosting providers, DNS providers, email providers, analytics tools, payment providers, APIs, or integrations. Those services may have their own terms, pricing, uptime limits, and privacy rules.
You may need your own third-party accounts, API keys, payment provider accounts, analytics accounts, domain access, email access, or billing details. We are not responsible for outages, pricing changes, account closures, data loss, or service changes caused by third-party providers, except where the law says otherwise.
Handover after a service term
If a fixed service contract includes handover after the term, handover starts after the term ends and all amounts due have been paid. Handover may include agreed website assets, code exports, content, and practical instructions.
Moving the website elsewhere can require technical changes, new hosting configuration, DNS changes, replacement API keys, new accounts, deployment work, and future maintenance by you or your new provider.
Intellectual property and ownership
Unless a written agreement says otherwise, final project deliverables created specifically for you are transferred or licensed to you after full payment.
Pre-existing tools, reusable code, libraries, frameworks, internal systems, admin dashboards, know-how, and generic components remain owned by their original owner or licensed under their relevant terms.
Reusable website tools and dashboards
Custom websites may include an admin area, live editing tools, enquiry tracking, customer portal features, project chat, reusable code, scripts, and deployment workflows. Unless a contract clearly says otherwise, these are provided for use with your project but remain part of the Mcknight Web Development toolkit.
Why this matters
This lets us keep improving the underlying system for customers without transferring unrelated internal tools, methods, or reusable code with every project.
Customer portal, files, and feedback
The customer portal is provided to help manage enquiries, progress updates, chat, contracts, feedback, and project files. You must not upload unlawful, harmful, infringing, confidential third-party, or malicious files.
Customer feedback and testimonials
Customers may leave project feedback through the portal. We only show public testimonials when the feedback is real, suitable for the website, and approved for publication.
We do not make up reviews, client names, star ratings, awards, performance results, or project outcomes.
Confidentiality
Each side should treat non-public business information shared during a project as confidential, unless it is already public, independently known, required by law, or agreed otherwise.
Portfolio use
We may ask to show completed work in a portfolio or case study. We will not publish confidential information or pretend concept examples are real client work. If you do not want your project shown publicly, tell us in writing.
Access removal
We may remove access to the portal or files where needed for security, misuse, project closure, non-payment, or legal reasons.
Electronic signatures and project notices
Where a document is sent through the portal or signing link, a typed name, drawn signature, tick-box consent, email confirmation, IP address, timestamp, and document hash may be used as evidence that the person intended to sign electronically.
Notices sent by email, portal message, project chat, or signing link may count as written notices where they relate to the project, account, contract, payment, support, or legal process.
Limitation of liability
Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Subject to that, and unless a written project agreement says otherwise, we are not responsible for indirect losses, lost profits, lost revenue, lost data, loss of goodwill, missed savings, or business interruption arising from use of this website or services.
Ending access or services
We may suspend website, portal, or service access if there is misuse, a security risk, unpaid invoices, unlawful activity, or a serious breach of agreed terms. If a project ends early, amounts already due remain payable.
Disputes and recovery
If there is a problem, contact us first so there is a chance to resolve it sensibly. For unpaid business invoices or contract debts, we may use reminders, service pauses, debt recovery support, mediation, or court action where appropriate.
Force majeure
We are not responsible for delay or failure caused by events outside reasonable control, including major internet outages, provider outages, cyber incidents affecting third parties, power failures, illness, extreme weather, legal restrictions, or events affecting critical suppliers.
Changes to these terms
These terms may be updated from time to time. The latest version will be published on this page. Project-specific agreements already accepted will continue to apply unless both sides agree changes.
Governing law
These terms are governed by the laws of England and Wales, unless a separate written agreement says otherwise. The courts of England and Wales will have jurisdiction, subject to any rights you have under mandatory consumer law.